install and license

Ive lost half a day trying to figure this out.
C4D S24
4.2 GHz Quad-Core Intel Core i7
Radeon Pro 580 8 GB
64 GB 2400 MHz DDR4
OS Ventura

It installs and I can see it in C4D s24 but the license is missing. Ive tried all the help docs and nothing works. Do I have to use V8? is that my issue? I was trying to install v9 as a trial with a few to buy it. It’s not looking good. Help much appreciated.
Rich

Hi, I am very sorry for the bad experience you’ve had, but please understand that we are not able to assist with licensing issues over the forum.
Please submit a new support ticket here: https://support.chaos.com/hc/en-us/requests/new
A dedicated team will help you as quickly as possible.
After submitting a support ticket, feel free to share its number here.

Hi Rich, In addition to my colleagues suggestion, can you also try this article to see if it may help you? Please keep us posted. :smiley:
https://support.chaos.com/hc/en-us/articles/4642139027345

support ticket #120151