Interactive simulation quit partway through with a licensing error

Phoenix Issues
1

One of our artists was running an interactive PhoenixFD simulation from an interactive Maya session when halfway through the simulation stopped and the following error occurred:

// Error: Could not obtain a Simulation license! Error code: -98. // // Phoenix FD: Simulation stopped. //

Any idea why a sim would be terminated in the middle due to a licensing error?

1) If another artist opens PhoenixFD from Maya will this impact other people’s sims?
2) If our license server goes down during a sim could the above error happen?
3) This user is on PhoenixFD 3.0. We also have users on 3.11. Could that account for the issue?

Thanks.

2

Hey, since Phoenix 3.0 we added automatic retry to obtain the license which will not stop a simulation results n the middle.

3

So this is 3.05.00 so it should have regained a license and continued.

1) Just wondering why it released the license halfway through the simulation? You’d think it would hold until done.
2) And it never regained a license, but at the time every sim license was engaged. Will it eventually give up trying to regain a license?

I assume the error dialogue only comes up when Phoenix was unable to grab a license after trying multiple times.

Thanks

4

I’m sorry, I mean that we added this between 3.0 and now. After checking the changelogs at Chaos Docs, I see I added the automatic license re-acquire in Phoenix 3.10, so you better grab a newer version. Id advise you to do that since we’ve been stabilizing and optimizing a lot of the code since 3.05.

I cannot answer why the license was dropped though. Could be a network issue or any other problem preventing Phoenix from communicating with the license server…

Cheers!

5

Thanks. We are currently testing our Maya 2016.5 shows with Phoenix 3.10.00 and it seems to be working (with V-Ray 3.40.03). The Maya2018 shows are already on Phoenix 3.11.00.