iPhone Functionality

Recently, we have not been able to use the iPhone’s motion and accelerometer to view 360 Enscape links on several staff and client phones. This seems to have started with a recent Apple update ( iOS 12.2 fand Safari browser version 12.1), See https://www.theverge.com/2019/2/5/18211806/apple-ios-12-2-safari-ar-vr-motion-orientation-access. I have tried turning on the new Safari security setting “Motion and Orientation Access”, which is off by default, but the image still does not move around by moving the phone. Only if one uses their finger will the image move around. It seems that a permission is required beyond the security setting for Safari.

Thoughts?

Hey @ionicman , sorry to hear about that.

In this case, could you kindly make sure that you’re running our latest release of Enscape, and after installing the update, could you please re-upload any panoramas again you want to view on the iPhones? That should already resolve this problem you’re experiencing - we switched to a new panorama viewer, which was implemented with Enscape 2.5, so re-uploading them makes them use the new viewer. :slight_smile:

Let me know if that doesn’t help.