Is there any realtime support?

Hi all…

Ive been having an issue with Enscape not synching with sketchup - it has never worked!.. I have un-installed and re-installed a number of times and tried different versions of both enscape and sketchup. I have tried absolutley everything suggested to me from the ‘support’ function and at this stage nearly a week on waiting a whole day for a reply is ridiculous…

Is there any real actual support for this product or am I now in a position to move to another software provider?

anyone else on the forum had actual useful help with issues and if so please for the love of god and my sanity tell me how you got it???

Thanks

Vicci

Hi @viccihc , and thanks for your post.

I can see that my colleague from our dedicated support has replied to you just now via your case, also detailing as to why there’s been some delay you’ve experienced.

Please kindly check it out accordingly, and feel free to reply back after you’ve tried the proposed suggestion and further troubleshooting steps.