Issue, Enscape causes AC25 crash for models with 2D GS objects

Enscape Requests, Issues, Discussions Enscape :: Issues
1

Graphisoft has look at the crash log and deemed it to be an issue on Enscape’s side.

Having issues with objects from Basic Library\2D Elements\Mechanical Symbols causing Enscape to crash AC25. The issue is constant and also happens when using the 24 version of the objects. Does not seem to happen for other 2D Elements.

Crash occurs if you start Enscape for a model containing the object or if the object is placed and the connection is updated. If the object is on a hidden layer it does not crash.

Running AC25 INT 4013 and updated version of Enscape (3.2.0+62705) on Windows.

2

@thesleepofreason , welcome to our Forum, I’m sorry to hear about this issue.

Please kindly send us a Feedback Report with your log files so that we can further analyze the cause behind this crashing. That would be very helpful, thank you in advance, and let me know in case you have any questions or further inquiries regarding this or any other topic.

3

Hello Demian! I did send a feedback report describing the issue.

4

Thanks a lot @thesleepofreason ! My colleagues were even faster than me and already sent you a response which you should’ve seen by now anyway. :slight_smile: Thank you again for the cooperation!

5

I have experienced the same problem too. What is the fix?

6

In the case above, a dedicated Enscape update did the trick! Please simply re-run our latest installer which you can acquire here, and send us a Feedback Report in case it does not resolve the crashing at hand. Thanks a lot in advance.

7

I have tried installing the latest but the same problem still persists.

8

@Demian, Could it be possible if we schedulled a team viewer meeting so that you could guide me through. Am stuck. Thank you.

9

If you haven’t already, please as mentioned also send us a Feedback report as detailed here. The log files and crashdumps will be more helpful than a team viewer session for example, since we have yet to uncover the exact cause through the report itself. I appreciate the cooperation, and gladly let me know once you’ve submitted said report.

10

Okay. On it right away.

11

Bug Error Report. No; AC25-2022-02-15-12-05-25-9175

https://drive.google.com/file/d/1uexSBpOxFCLb_Q5s02zHbaGWjb9S7yDZ/view?usp=sharing Here are the log files.

12

@Dave.G , I unfortunately don’t have access to those files - You can grant me the rights as requested, but it would be better if you could please use the Feedback Button instead of sending the files manually. This way we can also assure that we receive everything we require at once, let me know once you’ve submitted it.

13

I have updated the permission now. Soryy about that. https://drive.google.com/file/d/1uexSBpOxFCLb_Q5s02zHbaGWjb9S7yDZ/view?usp=sharing

14

Can you please also use the Feedback Button to send us a report?

15

Okay.

16

Thank you. The problem was solved finally by updating the old graphics card finally.

17

I’m glad to hear that - Thanks for letting me know. I’ll set this thread to resolved accordingly, but let me or support know whenever you experience any further problems whatsoever!

18

Okay.