I had to install enscape again and of course, I could not activate since it says I exceed seats which is not true. I am only using it on one computer and have been for several weeks.
I need this to please work so I can finish my work. Thank you!
Can I please get some help here? I submitted a support ticket from our subscription as well and there has been no response. I am trying to get a project completed. Thank you,
Hey @arcitek_1 , sorry to hear about your troubles.
To get help in this matter as soon as possible, if you haven’t done so, please make sure to “submit a request” in the top right corner of this page: https://support.enscape3d.com/hc/en-us/
That way it will be brought up to the right colleagues without delay.
Hello Kai,
I did do that and I finally got a response this morning so it was not without delay. They said they reset it and that did not work since I am still getting the erro 64 message. That was this morning and I am still waiting on a solution and response to the issue.
Hey @arcitek_1
Please reply to your email contact and inform them it didn’t work. I’m sure they’ll be able to help you, just have a little patience. Thank you!