# License activation error after laptop reload

**URL:** <https://forums.chaos.com/t/license-activation-error-after-laptop-reload/175549>\
**Category:** General\
**Tags:** enscape-sketchup\
**Created:** [July 24, 2022, 8:32pm UTC](https://forums.chaos.com/t/license-activation-error-after-laptop-reload/175549 "2022-07-24T20:32:10Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Caner\_Bulut](https://avatars.discourse-cdn.com/v4/letter/c/e19adc/32.png) [@Caner\_Bulut](https://forums.chaos.com/u/Caner_Bulut)\
**Post date:** [July 24, 2022, 8:32pm UTC](https://forums.chaos.com/t/license-activation-error-after-laptop-reload/175549/1 "2022-07-24T20:32:10Z")

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Hi,

I have had to reload my laptop and am now getting an error, I have NOT exceeded the number of seats. Error below:-

**‘Enscape your license is applied, but could not be activated, because you’ve exceeded the number of seats for your license.’**

**Have tried to revoke license, but still getting same error. I’m guessing this has to be reset by Enscape??**

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**Author:** ![Demian\_Gutberlet](https://dub1.discourse-cdn.com/chaosprd/user_avatar/forums.chaos.com/demian_gutberlet/32/5_2.png) [@Demian\_Gutberlet](https://forums.chaos.com/u/Demian_Gutberlet)\
**Post date:** [July 25, 2022, 7:59am UTC](https://forums.chaos.com/t/license-activation-error-after-laptop-reload/175549/2 "2022-07-25T07:59:46Z")

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I am sorry to hear about that - Please kindly briefly either send me your license key or the e-mail used to acquire Enscape [through a DM](https://forum.enscape3d.com/index.php?thread/8214-how-can-i-send-a-private-direct-message-to-someone/) and I’ll reset the activations.

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<div class="post-metadata">

**Author:** ![Caner\_Bulut](https://avatars.discourse-cdn.com/v4/letter/c/e19adc/32.png) [@Caner\_Bulut](https://forums.chaos.com/u/Caner_Bulut)\
**Post date:** [July 26, 2022, 1:34pm UTC](https://forums.chaos.com/t/license-activation-error-after-laptop-reload/175549/3 "2022-07-26T13:34:05Z")

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Thank you Demian, I sent via dm.

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**Author:** ![Demian\_Gutberlet](https://dub1.discourse-cdn.com/chaosprd/user_avatar/forums.chaos.com/demian_gutberlet/32/5_2.png) [@Demian\_Gutberlet](https://forums.chaos.com/u/Demian_Gutberlet)\
**Post date:** [July 26, 2022, 1:58pm UTC](https://forums.chaos.com/t/license-activation-error-after-laptop-reload/175549/4 "2022-07-26T13:58:30Z")

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It’s reset, thanks a lot Caner.