I have problems with automatic payment. Have opened at ticket (88242) on this..but no answer for 5 hours !!
Please respond !
Our licensing team is aware of your case and will process it as quickly as possible - Unfortunately the subscription was canceled due to non-payment (you should have gotten a payment reminder too via e-mail notifying you beforehand), but you will also receive a response back very soon with further steps to resolve this.
I appreciate your patience and if there are any further (related) inquiries let me know!