Hi there, reaching out for urgent help regarding my license - I’ve submitted the issues directly on Thursday and Friday but still no response and I’m under a tight deadline.
My Enscape was working fine a few weeks ago. When I went to use it the other day however it seems to have been deactivated. If I try to activate it it says I’ve exceeded the number of seats.
In user management in my account it has no users listed. When I try to add one, nothing happens - it seems like a fault with the website?
It won’t allow me to re-add my license key - it says it is invalid.
The license can’t be associated with any other machine as it has only ever been used on my laptop (machine fingerprint: QcqSeFvqCSvyg5HJzjOIph4orA8ZG57Ai263Ov/ysyI=)
Urgently in need of help to get my project rendered - any help appreciated!
I am having the same issue. Already filled in support form but no one fixes it. Could you please assist as soon as possible? Thanks!
“I am having problem activating license for Enscape in Revit 2024. The BVT Architect company has floating license and, I believe, we removed license key from all other machines. However, when I try to enter key license using my machine, it is still showing that it is deactivated or spot is used by someone else. Could you please assist with this? Please, see screenshots attached.”
