Licensing is beyond a JOKE - constantly doesn’t work…

Where do I begin with trying to work this awful software.

The licensing system is beyond a joke!

Enscape had been paid in FULL and I am lucky if this software works for 1 day a week :cross_mark::man_facepalming:

It is the most unreliable clunky software I have ever encountered.

Enscape used to be great as I started using it since day one and now it’s just constant frustration and piles of rubbish.

  • Update Enscape to latest version.

License Not valid or cannot connect to license server or can’t find valid license…

how are you meant to run a business and present decent quality work with software that is ran on life support :man_shrugging::man_shrugging::man_shrugging:
It’s an absolute shambles…

The is is after ENSCAPE HAS BEEN PAID IN FULL :exploding_head::exploding_head::exploding_head::exploding_head:

:cross_mark:For the avoidance of any doubt this continuous stream of issues has been on going since JUNE last year.

:cross_mark:Customer service is NON existent.

:cross_mark:I have requested call backs of which has been ignored.

:cross_mark:Formal complaints submitted - Ignored and not aknowledged.

Before they suggest the copy and paste answer of create a ticket this has already been done :grimacing::grimacing:

Hi @jkirkham , first off, I am sorry to hear about these problems you’re currently experiencing.

I wanted to check your submitted cases right away, of course, but it looks like they were sent in from a different email address. Could you please share that email with me via direct message? That way I can:

  1. Review the issues you’ve reported in detail

  2. Confirm whether you’ve already received a response or escalate it further internally.

Thank you very much in advance.