Is it possible to deactivate all licenses? We have 7 seats but recently purchased some new computers. Prior to wiping the computers, as directed on the licensing tab we removed the license. However, because we do not hit “deactivate license” it did NOT remove the license. The computer has been wiped now, but the license is still being held. Why would this happen if we removed the license. That’s what it says to do. There NEEDS to be a way for administrators to manage the licenses better, and allowing to deactivate all at once for everyone across the boards.
So now, I’m in a bind. I’ve submitted an online request two days ago but haven’t heard back yet. Please let us know what we can do to get our licensing issues resolved.
I have the same problem, I cannot deactivate licenses and now I have 2 licenses that I cannot use.
I also requested support to generate new license keys… and for 4 days there is NO contact.
No e-mail answer and nothing here on forum.
That is weird, especially that admins are also inactive for a few days (?)
If this isn’t resolved yet, please let me know and also share your license e-mail with me through a DM as I cannot find your request internally yet. I am sorry you had to wait - Even with public holidays here in Germany your license requests should be handled in about 2-3 days tops, so our apologies if you’re still waiting for a reset in this case.
Hi Demian Gutberlet,
I´m having some troubles whith my licence…
I bougth a fixed seat license, billed monthly, and stopped using Enscape and paying 2 months ago.
Now, i´ve tried to reactivat it through the payment (with Paypal account) of those 2 months and send you the corresponding payment proof, 2-3 days ago, by email ().
I’ didn´t have an answer from you ando my lincense is descativated, still…
Can you find what is going on, please??? Can you help me?
Thanks,
Daniela
Hi @danielaparsilva , thanks a lot for your post, and welcome to our Forum.
I’m sorry you already had to wait 2-3 days, but you can be assured that our licensing team will get back to you as quickly as possible regarding these subjects. One of our colleagues from licensing unfortunately fell ill, so it may at some points take an additional day or two tops until you get a reply.
Let me know if anything else comes up in the meantime!
Hi Demian,
Do you know anything about my lincense issue?
I didn’t have any answer or contact from Enscape team… and I really need this solved to finish work in progress…
Can you help me, please.
Thanks!!!
One of my colleagues just sent you a response! Please check it out accordingly.