Hello,
I am currently using Enscape for SketchUp and have updated to an M3 PowerBook running macOS Sequoia, along with the latest versions of SketchUp and Enscape. Unfortunately, I have noticed that artificial light sources are no longer working. I have attached an image showing examples of the same renders before and after I changed computers and updated my software.
Any advice on a fix or workaround would be greatly appreciated.
Thanks,
Hi @arcgraphics_1 and thanks a lot for the report - This problem has been reported before here and seems to boil down to SketchUp not officially supporting MacOS Sequoia yet, as per their official statement:
At this point, given that we are in the process of collecting examples of this behavior please also forward this to our Mac specialists via a support report or by using the help center as detailed here: How do I contact Support? - News & FAQ - Enscape Community Forum
In the meantime you can await a further response after we’ve troubleshooted the exact cause behind it although it may likely boil down to having to downgrade from Sequoia to the previous supported MacOS. It is unlikely that this issue is only tied to the M3 chip specifically, but we cannot fully exclude that possibility yet, hence why a dedicated report (including logs by default) would be very helpful to receive as well.
Thank you once more in advance for your cooperation here.
Thanks Demian, I issued a support report as requested.
@arcgraphics_1 I have just tested on M1 Max and it worked. Would by great to have a small repro case if possible, as private message here on via support request you did.
Hi Alexander,
We have a several seats running Enscape, we tested this on a M1 MacBook Pro running macOS Sequoia, along with the latest versions of SketchUp and Enscape. I can confirm that Enscape runs without any problems on the M1 MacBook. This issue does seem to be an isolated to the M3 chip.
Thank you for the information. That’s very helpful. We’ll test with M3 Pro.
Hi all,
We face the same issue, our MacBook Pro are using M3 chip and we have issue loading the articial lighting with the latest macOS Sequoia.
We have repeatedly trying to uninstall-install and restart the computer and not working.
Kindly help!
Thank you
We have identified the issue and have a bugfix on the way. It will be integrated either into the next hotfix release or preview version.
