Max 2011 crash on render and save

Recently Ive been having issues with crashes. I can start a render and max will crash straight out with no error. I can reach the end of a render and do a manual save from the vray VFB and max will crash.

I have 24gb or ram and these scenes are pretty small. Nothing unusual going on in the scenes..

Not sure if this is a max issue or vray issue.

Have you checked your RAM for errors and CPU for overheating?

Best regards,
Vlado

If the cpu was overheating wouldn’t the entire system crash..not just max to desktop. Anyway, the cpu is not overheating because I have cpuz monitoring and it is always below 60degs. I’ll check the memory for errors…been having strange resets of my system at random times. Would you recommend a memory testing programme ?

i get this too on various machines…
suddenly max and VFB starts to blink, first VFB then max and so on…
onl yway to solve is close the app down with task manager

Well. Last night I adjusted my memory voltage and a few other things on the bios and (touch wood) things seem ok now. My memory voltage was too high so Im guessing that may have been the main problem. Can’t be sure until I test over more time.

ive set everything right in my memory settings and its still does the same

happens mostly when regiion rendering and DR
if i exit the VFB and then stop the rendering its ok, but if i do it the other way round, its crashes and flashes :slight_smile:

Max did another crash for me so its not the memory issues. I also did a ram test using memtest86+ and it didn’t fail at all.

I have installed some windows 7 updates..quite a few recently..Ive known those to cause issues in the past with max..just picking at straws really..

When it crashes, do you get either the 3ds Max error reporting dialog or the Windows one? They both write dump files with information about the crash, which may be useful.

Best regards,
Vlado

I personally don’t get any error dialog at all. Just crashes straight to desktop.

Hm, you should at least get the Windows dialog that a program has crashed or something (unless you turned this off).

Best regards,
Vlado

happens mostly when regiion rendering and DR
if i exit the VFB and then stop the rendering its ok, but if i do it the other way round, its crashes and flashes :slight_smile:

so…regarding these crashes :)))

i always get them on render end…
splait chanels save fine…save to exr results in corrupted file

i get it no matter if i render with DR or standalone
no matter if i use exposure control or not

memory is fine, so is the cpu.
i have also ruled out the scattering plugins now.

i have a very strange feeling this might be because of some of the windows updates now.

i am moving to max2012 and vray 2.0 today so i will see how it will work or now…i will also do a fresh reinstall of win7

if i only knew which bloody windows update does the problem :-////

Same for me in the latest project i’m working on.
If i cancel a render it freezes, on render end it freezes. (i’m using DR)
I do get a windows dialog saying the program isn’t working anymore (so i suppose i could send a windows dumpfile?)

i first thought it was a combination of multiscatter and using xref’s. It solved the problem after deleting the xrefs.
But now it freezes again.. i will try merging it to a new file and see what happen.

3ds max 2011 - vray 2.0 - windows 7

i ve reinstalled the comp completely i havent got the bug yet…will see
might be connected to a specific windows update pack!!!
the dump file might help but i was not able to get one as that itself crashed as well!!!

I GOT IT AGAIN…GRRRRRRRRRRRRRRRRRRRR
not windows update related then :frowning:

can someone from chaosgroup have a look at this please???

Thanks a lot!..no problem to send the file…

right…forget my last post :slight_smile:

ran prime95
got a comp freeze :-//…so its memory related definitelly

how do i find which memory stick is faulty?? is there a program for it somewhere that you guys use???

I would suggest using memtest: Memtest86+ | The Open-Source Memory Testing Tool
Download one of the bootable ISO files.

Good luck! Hope you find the source of your problems!

thanks john!
will have to have a look into that
it might be that the mobo is faulty also…at least i have the same specs just behind me so i will be able to find out if its mems or mobo.

You’re very welcome, Martin.

And it’s great you’ve got something to compare with. Makes troubleshooting easier for sure! :slight_smile:

If you have several suspect components then another thing you might want to look into is your power supply. That is, if you haven’t already of course :wink: In the 24 years I have been doing ICT management I have had scores of seemingly random problems caused by a faulty power supply. Nowadays, I usually start my troubleshooting right there, simply by swapping it with another comparable one. Then progress to memory/graphics card/processor/cooling, in that order.

Anyway, I do hope you get it sorted and that it won’t cost you an arm and a leg to replace parts!