Hi All
meanwhile the message “No Access to the Asset Library” is more the rule than an exception - and of course I have a consistently stable, good and fast internet connectivity.
This is extremely annoying - what could be the reasons here?
… and all that combined with the BUG that already distributed assets dot get rendered as well
@EGIESTO , could you please send in a feedback report? Also, it may help to set the following Firewall URL exceptions, that are for connection to the Enscape Asset Library, Web Standalone, Panoramas, and Feedback services, to listen on port ‘443‘ with protocol set to TCP (http and https):
https://asset-assetbucket-1binh6y04tlmk.s3.eu-central-1.amazonaws.com
https://feedback-feedbackbucket-kqjsgygrcfpd.s3.eu-central-1.amazonaws.com
https://panorama-panoramabucket-17m6l0kcpd6x2.s3.eu-central-1.amazonaws.com
https://enscape-mobile-runtime.s3.eu-central-1.amazonaws.com
https://webstandalone-raws3-p2dyeqrxcbok.s3.eu-central-1.amazonaws.com
https://webstandalone-bundles3-17tmvx8yf2hr9.s3.eu-central-1.amazonaws.com
If that doesn’t help, or in case you’ve done that already, then the log files may give us further hints regarding why you experience these problems.
Also, just to make sure, you’re not connecting to the internet via a proxy?
Thanks Demian Gutberlet - I’ll pass your information above on to our IT department (and of course then report back to you)
Did you ever get this resolved? Facing the same issue here but not behind company firewall so I can’t see that being the issue - Was working a few weeks ago but now I consistently get these errors.. thank you
Hey Joe, can you please send us Feedback, including a short description like what you wrote here?
If your feedback goes through (so you’re not behind a firewall) we’ll need to look into your log files to figure out what’s wrong.
Hi Kaj, I did send one in yesterday but will try again shortly.. don’t know if it’s related but I also now get an error message when checking if any updates are available.. it does sound like something is being blocked somewhere but i am running this at home (so minimal firewall) and licensing works fine.. very strange..
resent a Feedback - hopefully it got through although i didn’t see any acknowledgement message to say it did..
@Joe_Stott - I cant find a ticket from you in our system that includes log files.
You may have to submit them manually.
If that is possible, you can find them in the following locations:
Enscape main plugin log files:
C:\Users%USERNAME%\AppData\Roaming\Enscape\Data\Logs
Revit plugin log files:
C:\Users%USERNAME%\AppData\Local\Temp\Enscape\Logs\EnscapeRevitPlugin
SketchUp plugin log files:
C:\Users%USERNAME%\AppData\Local\Temp\Enscape\Logs\EnscapeSketchupPlugin
Rhino plugin log files:
C:\Users%USERNAME%\AppData\Local\Temp\Enscape\Logs\EnscapeRhinoPlugin
ArchiCAD plugin log files:
C:\Users%USERNAME%\AppData\Local\Temp\Enscape\Logs\EnscapeArchiCADPlugin
VectorWorks plugin log files:
C:\Users%USERNAME%\AppData\Local\Temp\Enscape\Logs\EnscapeVectorworksPlugin
You can just place all the files that are contained in these folders into a .zip file and send these to us via the email.
Please include this forum thread in the email so we can link the ticket up.
Thanks in advance.
@Pete_Chamberlain support email sent through with logs attached - hopefully this will give some clues as to what is going on. Thank you 
@Joe_Stott - Received with thanks.
@EGIESTO Looks like they are asking for the URL exceptions? I’ve PM’ed them to you.
:thumbup: thanks a lot Pete Chamberlain ! I will forward all these URLs to our IT
