No support for another license in germany / payment process for purchase does not work // Kein Support für weitere Lizensen in Deutschland / Bezahlvorgang beim Kauf funktioniert nicht

Enscape Requests, Issues, Discussions Enscape :: Issues
1

We need additional licenses for Sketchup in our company and have been trying to reach someone from German service for a week via hotline, email and voicemail. No response or feedback from support.

Even purchasing an additional single-user license is currently not possible. Payment cannot be completed here using all payment options. We urgently need a license and are stuck. Maybe this will work through the forum. We are already customers.

Wir benötigen weitere Lizensen für Sketchup in unserem Unternehmen und versuchen seit einer Woche jemand vom deutschen Service zu erreichen.Via Hotline, E-mail und AB. Keine Reaktion oder Rückmeldungen seitens des supports.

Selbst der Kauf einer zusätzlichen Einzelplatzlizens ist derzeit nicht möglich. Hier kann die Bezahlung mit allen Zahlungsmöglichkeiten nicht abgeschlossen werden. Wir brauchwen dringend eine Lizens und kommen nicht weiter. Vielleicht klappt dies hier durchs Forum. Wir sind bereits Kunden.

2

@Vetter , could you please share your e-mail (via a direct message) so that I can look up the inquiries of yours in our system? I also reckon you’ve reached out to us via the help center as detailed here: How do I contact Support? - News & FAQ - Enscape Community Forum ?

And just in case you haven’t reached out to us via the help center prior specifically, please kindly do so and our licensing team will receive everything accordingly for further processing. Otherwise please also share your e-mail as mentioned.

Thanks a lot in advance.

3

Of course, did we use the Enscape Help Center. We send two email and a lot of calls. How can I give you my email for a contact?

4

Thanks for your quick response. You can send me your e-mail via a direct message in this forum:

How can I send a private/direct message to someone?

5

As per the direct message I’ve just sent you, we’ve now properly received your Help Center request and will process your additional license and payment issues as soon as possible. Our licensing team has also just been informed to try to prioritize this case specifically.

Thank you for just a bit more patience and if there’s anything else with which you require help with in the meantime let me know of course.