O Enscape com erro de inicialização no Archcad 26

Enscape Requests, Issues, Discussions Enscape :: Ideas and Questions
1

O Enscape com erro de inicialização no :archicad: 26

Já enviei solicitação conforme instruções diretamente pelo erro apresentado, mas não tive nenhuma resposta após 7 dias

Conto com a ajuda da equipe

Juan

2

Hey Juan,
I’m sorry to hear you didn’t see our support response to your ticket. We’ve replied less than 48 hours later, this is the message my colleague Daniel sent you:

Hi Juan,

Thanks for getting in touch with us here at Enscape!

Unfortunately, your feedback contained no log files to help me understand the technical background of the issue you are having with Enscape.

Could you please tell me what prompted you to submit feedback? Did Enscape crash, or did Enscape fail to start? Did this happen with just one project file, or is this affecting multiple project files?

Please send me a new feedback report, including the log files as seen here, and add your email address in the feedback report as well as case number 157448, so we may connect the provided data to this ticket.

If sending in a feedback report does not work for you, could you please manually send us the necessary log files, both from the the Enscape main plugin folder as well as the corresponding CAD host application plugin folder since they hold different information that are crucial to us to assess the current issue. You’ll find them here:

Enscape main plugin log files:

C:\Users%USERNAME%\AppData\Roaming\Enscape\Data\Logs

Please also send one the following, depending on which CAD program you are currently using:

Revit plugin log files:

C:\Users%USERNAME%\AppData\Local\Temp\Enscape\Logs\EnscapeRevitPlugin

SketchUp plugin log files:

C:\Users%USERNAME%\AppData\Local\Temp\Enscape\Logs\EnscapeSketchupPlugin

Rhino plugin log files:

C:\Users%USERNAME%\AppData\Local\Temp\Enscape\Logs\EnscapeRhinoPlugin

ArchiCAD plugin log files:

C:\Users%USERNAME%\AppData\Local\Temp\Enscape\Logs\EnscapeArchiCADPlugin

VectorWorks plugin log files:

C:\Users%USERNAME%\AppData\Local\Temp\Enscape\Logs\EnscapeVectorworksPlugin

You can just place all the files that are contained in these folders into a .zip file and send these to us via this link: https://upload.chaos.com/dropzone/secureupload/157448

I look forward to your reply.

Kind regards,

Daniel Schüßler-Käferle

Customer Support Specialist

We’ve sent this mail to multiple email addresses of yours. If you want, I can share with you which ones. Would you like to double check if you really didn’t get the message? Maybe it ended up in your Spam Folder?