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Enscape Requests, Issues, Discussions Enscape :: Issues
1

hello, im trying to download enscape on my windows laptop but this shows up

WhatsApp Image 2025-04-30 at 4.45.38 PM (1).jpg
WhatsApp Image 2025-04-30 at 4.45.38 PM (1).jpg1920×1080 134 KB

2

Hi @latoofa , welcome to our Forum.

Could you kindly in this case click on “log details”, copy what will be available and send it to our support team as detailed here directly? Then we can investigate the cause behind this in detail. Thank you in advance for your cooperation as well.

Meanwhile just in case you haven’t already you can also make sure that your machine meets our system requirements here.

3

Hello, my Enscape is also showing the same error message.

“The detailed log information” shows the following content:

Create C:\Program Files\Enscape\RendererHost\Renderer\Bin64\nvngx_dlss.dll

Create C:\Program Files\Enscape\RendererHost\BuildingPerformance.runtimeconfig.json

Create C:\Program Files\Enscape\RendererHost\Data\Sounds\restaurant_crowd.mp3

Create C:\Program Files\Enscape\RendererHost\Data\Sounds\clap_long.mp3

Create C:\Program Files\Enscape\RendererHost\Data\Assets\rpc_mappings_revit_sample_content.xml

Create C:\Program Files\Enscape\RendererHost\Data\Assets\enscape_categories.xml

Create C:\Program Files\Enscape\RendererHost\Data\Assets\category_mappings.xml

Create C:\Program Files\Enscape\RendererHost\StandaloneFileList.txt

Create C:\Program Files\Enscape\RendererHost\StandaloneEnscapeSettings.json

Create C:\Program Files\Enscape\RendererHost\Enscape.StandaloneHost.bin

Create C:\Program Files\Enscape\RendererHost\Enscape.StandaloneHost.runtimeconfig.json

Create C:\Program Files\Enscape\RendererHost\Enscape.StandaloneHost.deps.json

Create C:\Program Files\Enscape\RendererHost\EnscapeSettings.json

Create C:\Program Files\Enscape\RendererHost\Data\Horizons\whiteGround.ktx2

Create C:\Program Files\Enscape\RendererHost\Data\Horizons\white.ktx2

Create C:\Program Files\Enscape\RendererHost\Data\Horizons\urban.ktx2

Create C:\Program Files\Enscape\RendererHost\Data\Horizons\town.ktx2

Create C:\Program Files\Enscape\RendererHost\Data\Horizons\site.ktx2

Create C:\Program Files\Enscape\RendererHost\Data\Horizons\mountains.ktx2

Create C:\Program Files\Enscape\RendererHost\Data\Horizons\forest.ktx2

Create C:\Program Files\Enscape\RendererHost\Data\Horizons\desert.ktx2

Create C:\Program Files\Enscape\RendererHost\Enscape.RendererHost.runtimeconfig.json

Create C:\Program Files\Enscape\RendererHost\Enscape.CustomAssetEditor.runtimeconfig.json

Create C:\Program Files\Enscape\RendererHost\Enscape.CustomAssetBatchImporter.runtimeconfig.json

Create shortcut C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Chaos\Enscape\Enscape Custom Asset Editor.lnk

Create shortcut C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Chaos\Enscape\How to start Enscape.url

Create shortcut C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Chaos\Enscape\Change Chaos license settings.lnk

Installing .NET Framework 4.8

SketchUp registration failed (1073740286)

Settings registration failed (1073740286)

You can Ignore the registration error(s), but Enscape might not function properly

Contact Support and provide the files from C:\Users\WINDOWS\AppData\Local\Enscape\Logs\Enscape.Installer

Installing Chaos Certificate for All Users

Create C:\Program Files\Chaos\VRLService\uninstall\vrol_install_light_weight.xml

Create C:\Program Files\Chaos\VRLService\uninstall\install.log

Create C:\Program Files\Chaos\VRLService\uninstall\installer.exe

Create C:\Program Files\Chaos\VRLService\uninstall\backup.bin

Create C:\Program Files\Chaos\VRLService\docs\license_vrlservice.rtf

Create C:\Program Files\Chaos\VRLService\uninstall\icons\icon.png

Create C:\Program Files\Chaos\VRLService\uninstall\icons\bullet_unavailable.png

Create C:\Program Files\Chaos\VRLService\uninstall\icons\cross.png

Create C:\Program Files\Chaos\VRLService\uninstall\icons\tick.png

Create C:\Program Files\Chaos\VRLService\uninstall\icons\arrow.png

Create C:\Program Files\Chaos\VRLService\uninstall\icons\bullet.png

Create C:\Program Files\Chaos\VRLService\config.example.yml

Create C:\Program Files\Chaos\VRLService\vrol_install_full.xml

Create C:\Program Files\Chaos\VRLService\vrol.exe

Create C:\Program Files\Chaos\VRLService\vrlsupervisor.exe

Create C:\Program Files\Chaos\VRLService\vrlctl.exe

Create shortcut C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Chaos\Chaos License Server\Start Chaos License Server.lnk

Create shortcut C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Chaos\Chaos License Server\Stop Chaos License Server.lnk

Create shortcut C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Chaos\Chaos License Server\Manage Chaos License Server.lnk

Create shortcut C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\Start Chaos License Server.lnk

Create shortcut C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Chaos\Chaos License Server\Uninstall Chaos License Server.lnk

Create shortcut C:\Program Files\Chaos\VRLService\uninstall\Uninstall.lnk

Firewall: Added exception for application: C:\Program Files\Chaos\VRLService\vrol.exe

Create C:\Program Files\Chaos\UnifiedLogin\uninstall\installer.exe

Create C:\Program Files\Chaos\UnifiedLogin\uninstall\ula_install.xml

Create C:\Program Files\Chaos\UnifiedLogin\uninstall\install.log

Create C:\Program Files\Chaos\UnifiedLogin\uninstall\backup.bin

Create C:\Program Files\Chaos\UnifiedLogin\images\icon.ico

Overwrite C:\Program Files\Chaos\UnifiedLogin\ulasupervisor.exe

Overwrite C:\Program Files\Chaos\UnifiedLogin\ula.exe

Create C:\Program Files\Chaos\UnifiedLogin\licenses.json

Create shortcut C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Chaos\Chaos Unified Login\Start Chaos Unified Login.lnk

Create shortcut C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Chaos\Chaos Unified Login\Stop Chaos Unified Login.lnk

Create shortcut C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\ChaosUnifiedLogin.lnk

Create shortcut C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Chaos\Chaos Unified Login\Uninstall Chaos Unified Login.lnk

Create shortcut C:\Program Files\Chaos\UnifiedLogin\uninstall\Uninstall.lnk

Firewall: Added exception for application: C:\Program Files\Chaos\UnifiedLogin\ula.exe

Firewall: Added port 30301

4

Hi @pigheado3o and welcome to our Forum.

As long as your machine meets our system requirements detailed here please also reach out to the official support team directly for further assistance: How do I contact Support? - News & FAQ - Enscape Community Forum

We may have to ask for any further information from there after the case has been created, but this is the best way to get this resolved as quickly as possible. Thank you in advance.

5

Excuse me, have you solved this problem?

6

Hi @weschan , as I can unfortunately not find any prior record of a solution from the previous user who reported this please ideally also forward this via our support team as detailed here and we’ll be able to troubleshoot this issue from there.