# Package Error: vcloud.json file cannot be found

**URL:** <https://forums.chaos.com/t/package-error-vcloud-json-file-cannot-be-found/103271>\
**Category:** V-Ray for Unreal :: Issues\
**Tags:** packaging\
**Created:** [February 17, 2021, 5:45pm UTC](https://forums.chaos.com/t/package-error-vcloud-json-file-cannot-be-found/103271 "2021-02-17T17:45:14Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![marco\_rivolta](https://avatars.discourse-cdn.com/v4/letter/m/c37758/32.png) [@marco\_rivolta](https://forums.chaos.com/u/marco_rivolta)\
**Post date:** [February 17, 2021, 5:45pm UTC](https://forums.chaos.com/t/package-error-vcloud-json-file-cannot-be-found/103271/1 "2021-02-17T17:45:14Z")

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Hello everyone.  
I made a scene in 3dsmax and exported as .vrscene to the Unreal engine.  
I set up the plans and blueprints and when i want to make the package, it asks for vcloud.json file which does not exist.

**UATHelper: Packaging (Windows (64-bit)): LogInit: Display: VRayLog: Error: C:/Users/Design/AppData/Roaming/Chaos Group/vcloud/client/vcloud.json file cannot be found.**  
UATHelper: Packaging (Windows (64-bit)): LogInit: Display:  
UATHelper: Packaging (Windows (64-bit)): LogInit: Display: Failure - 1 error(s), 0 warning(s)  
UATHelper: Packaging (Windows (64-bit)): LogInit: Display:  
UATHelper: Packaging (Windows (64-bit)):  
UATHelper: Packaging (Windows (64-bit)): Execution of commandlet took: 4.10 seconds  
UATHelper: Packaging (Windows (64-bit)): LogUObjectBase: Warning: NULL object  
UATHelper: Packaging (Windows (64-bit)): LogUObjectBase: Warning: NULL object  
UATHelper: Packaging (Windows (64-bit)): LogContentStreaming: Display: There are 1 unreleased StreamingManagers  
UATHelper: Packaging (Windows (64-bit)): Took 21.9539803s to run UE4Editor-Cmd.exe, ExitCode=1  
**UATHelper: Packaging (Windows (64-bit)): ERROR: Cook failed.**  
UATHelper: Packaging (Windows (64-bit)): (see C:\Users\Design\AppData\Roaming\Unreal Engine\AutomationTool\Logs\C+Program+Files+Epic+Ga mes+UE\_4.25\Log.txt for full exception trace)  
UATHelper: Packaging (Windows (64-bit)): AutomationTool exiting with ExitCode=25 (Error\_UnknownCookFailure)  
UATHelper: Packaging (Windows (64-bit)): BUILD FAILED  
**PackagingResults: Error: Unknown Cook Failure**

Actually there is no “Chaos Group” folder in the “Roaming”

Does anybody have the same problem?  
How do you solved it?

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<div class="post-metadata">

**Author:** ![Alexander.Atanasov](https://dub1.discourse-cdn.com/chaosprd/user_avatar/forums.chaos.com/alexander.atanasov/32/2528_2.png) [@Alexander.Atanasov](https://forums.chaos.com/u/Alexander.Atanasov)\
**Post date:** [February 22, 2021, 7:08am UTC](https://forums.chaos.com/t/package-error-vcloud-json-file-cannot-be-found/103271/2 "2021-02-22T07:08:39Z")

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Hi marco\_rivoltaр

This is strange and the packaging process shouldn’t require the Chaos cloud to be installed and will investigate the issue. When you installed the V-Ray for Unreal have you unchecked the " Install Chaos Cloud Client"? If yes, can you run a fresh install of V-Ray for Unreal with it enabled and try to package the project again?

Best regards,  
Alexander