I’ve been trying to create a panorama pictures in Sketchup. The rendering looks okay, but in the upload manager the panorama is completely black (also after saving).
Does anyone ever had this issue? How can I solve this?
Hey @Bettine , thanks a lot for your post and welcome to our forum.
First off, are you using our latest release? If you’re not on our latest version, could you please try to reproduce this behavior again after updating? 
Thank you very much.
Furthermore, when you open the panorama in a browser (after the upload to our cloud is finished) it displays just fine, correct? Also, just to make sure, any chance the hard-drive to which the panoramas are being saved is almost full?
In addition, when you set the Resolution of your Panorama to “Low” (via the the Capture tab of Enscape) and create a panorama again is this issue still persisting?
Also, would you be so kind as to send me a screenshot of your open “upload manager” window, so that I can also directly see this behavior? It would, finally, also be very helpful if you could send in some feedback for further troubleshooting purposes.
Again, thanks a lot in advance!
Hi Demian, thanks for your response.
Lowering the quality worked, so I’ll see if I can increase it again a bit after updating some settings.
Thanks for the suggestions, I might try those as well!
Bettine
@Bettine , good luck and I’m looking forward to any further feedback. Don’t hesitate to let me know if you cannot resolve this matter.