In our air-gapped environment, the Player (v2.10 October) launches and gets a license from our License Server(5.5.2). After 10-ish seconds, the application freezes and then closes. Machines outside our airgap that have VPN can use the player and pull a license from the same license server without any issue. Help!
We attempted to install a prior version, but all download links on your site give us the October release. We have also tried using --enable_cpu_render flag on the shortcut.
We created a new 6.0.0 License Server and configured the player to connect to it. App still CTD after ~10 seconds. So far, no feedback here. Do I need to submit a ticket elsewhere?
Does it crash when playing any sequence or some specific one? What file format are you trying to play? Would it still crash if you just open a single image?
Best regards,
Vlado
Hi, try checking if your license is ok. You can do that by copying http://localhost:30304 in your browser then clicking on the player icon. After that a field with used licenses should appear.
Also you have to log in with your account first in the web interface first.
Regards,
Asen
Can you see if there are crash dumps generated for the player in C:\Users"Your Username"\AppData\Local\CrashDumps and send them to me if there are
Regards,
Asen
Certainly. Here’s the latest. PHP file limits didn’t like raw, so I zipped it. Let me know if you need anything more.
chaosplayer_qt5.exe.16424.zip (1.54 MB)
Thanks, I’m still working on this issue its probably a problem with the telemetry of the player. While I’m trying to figure it out,can you install it again without he option for sharing analytical data and tell me if it persists?
Regards,
Asen
I don’t see that option in the --help. It isn’t available in the GUI installation. What parameter do I pass the installer to omit telemetry/analytics?
I found it. In the GUI installer… under Advanced. It still crashes at the same interval.
As an aside, we would like to know the parameter to omit telemetry for silent installs.
Hi, again sorry for the late response. I still can’t reproduce the error so I created a version with debug symbols. Can you install it and send me the crash dump generated in C**:\Users"Your Username"\AppData\Local\CrashDumps** by it.
Here is a link with this version https://drive.google.com/file/d/16DukXdspPp1IvaoOp7k4e\_bvAdUC7voW/view?usp=share\_link
While giving it a go with the debug build, here’s some info on how to disable telemetry in a silent install: Chaos Player
You need to add <Value Name=“SEND_USER_FEEDBACK” DataType=“value”>0</Value> in the xml that is used by the installer.
Sorry for the delay. A family crisis occupied my time. Could you re-share that debug build? Google Drive indicates it is trashed now.
Thanks! I will ping you back when I have progress with this issue.
Hi, I’ve spend 2 whole days trying to reproduce this issue. It turned out that the player tries to connect to the telemetry server even if it isn’t sending telemetry data. The error that you are receiving is because something on your PC is blocking the connection to it, probably firewall rule or your antivirus.
I have compiled a version where there is no such connection initialized that should be usable by you. You could find it in the drive link below(chaosplayer_should_be_working.exe). Also if you have time you could install the other version in the link (chaosplayer_ssl_log.exe) which will log the network error so I could exactly now what exactly is causing it. The log will be in text format in C:\Program Files\Chaos Group\Chaos Player\errorLog.txt but will have to start the player as administrator to collect the log
Regards,
Asen
Try/Catch for-the-win! This build works on our canary machine. I’ll roll it out to some users to try.
As mentioned at the start, this environment is “air-gapped”. So, yeah, several firewalls are in the way.
Nice, can you try installing chaosplayer_ssl_log.exe and give me the text from errorLog.txt when crash occurs, so we could eliminate this issue in the future.
Regards, Asen
Derp, I somehow missed your request to run that second installer. Here is the log file from that run. Looking at it, there’s nothing in there. Re-running to see if I can get something to populate. I am running as Admin. Windows elevation prompt does come up.
errorLog.txt (18 Bytes)
Log file is still empty.
The debug window shows this assert:
For some reason I have to paste a snip. Your forum doesn’t like some char sequences in there.
No sure what the reason is for not allowing text files, maybe some security check. Usually zipping the file helps.
In any case - we’ll have a look, thanks for the log. By the looks of it, it seems it confirms what we thought the problem is, but I’ll wait for the devs to confirm.
Thanks again.