Hey! I’ve been having problems activating my enscape license… In this new version of 4.1 I no longer have the option to enter the license key that I received by email. It asks me to log into an Enscape account, but my license is not showing up there. How do I activate my license? Before there was a place where I could put the license.
At the beginning I would like to say that the new way of activating the license is HORRIBLE!!!
I’m not able to activate my license… I’ve already installed Enscape and the license app about 10 times and nothing makes it work! I’m so angry that I’m shaking with nervousness! How can something be that bad???
I need help to resolve this!!!
You could try contacting support, but I’ll bet they only send you a mail pointing to the FAQ. Better way is to send Demian Gutberlet a private mail.
Hi @pethersonlopes , right away I am sorry to hear about the frustration this has caused - Our licensing team has already received your reports as well and you will be assisted very soon thereafter. Please kindly await a further response as we are currently also investigating some ongoing problems in regards to student subscriptions. Our apologies that you had to go through this so far, but again we will get back to you soon.
Hi Demian, hope you are well.
I logged a ticket three days ago regarding the Enscape 4.1 version and i’m awaiting a response - we currently have a few floating licences used by around 20 members of staff at our company and non of the licences are working. Please can someone from Enscape get back to us? I have looked at the FAQ document that we are pointed too but thats too confusing. Are we able to roll back to the version of Enscape that worked prior to installing 4.1? If so where can we find that download on the website please?
Thanks
Hi @ssedge , thanks for your post and patience so far - We (our licensing/support team) have received the dedicated report including your screenshots displaying the error you are receiving. In this specific case I have to ask you to please await a response back.
I’ve further notified them to expedite this case if possible and you will receive a reply with additional instructions very soon.
Thanks Demian - as ever i appreciate your help and support.
Hopefully this can be resolved quickly - if someone at Enscape can provide me with a download to the previous version of Enscape would that work as a temporary solution?
I need to propose something, (even as a temporary measure) to my colleagues as they are unable to do aspects of their work.
Thanks again
You can acquire a previous release of Enscape here after logging in (clicking on “Show all versions”): https://enscape3d.com/download/
At the moment (especially if the FAQ and such weren’t entirely clear) I would advice against reverting back as there may still be further complications.
My colleague has also just sent you a reply with further instructions including how to setup a meeting with us in case you’re still not successful after following them.
At this point please try what we advised in the case itself as that may already resolve this problem at hand.
Thank you again in advance for your cooperation here!