Problem With Update Versions

Enscape Host Applications Enscape for SketchUp
1

I keep trying to install upgrade versions of Enscape for SketchUp (beyond 3.3) but when I install and attempt to initiate, SketchUp crashes. I have tried with SketchUp versions 2020 through 2022.

2

Thanks for your report.

Just to make sure, this occurs when you start SketchUp, correct? Can you also share a screenshot of me of any error message you receive potentially?

In any case, please also try to re-install Enscape again for “all users on that machine” as detailed here:

https://learn.enscape3d.com/blog/knowledgebase/getstarted/#advanced

If that makes no difference, please let me know, also submit us the following logs manually:

Enscape main plugin log files:

C:\Users%USERNAME%\AppData\Roaming\Enscape\Data\Logs

SketchUp plugin log files:

C:\Users%USERNAME%\AppData\Local\Temp\Enscape\Logs\EnscapeSketchupPlugin

You can just place the log files in a .zip and attach it with your next reply.

Thank you in advance!