Hello,
I’ve been trying to purchase Enscape for about a week now, and every time I press “proceed to checkout” to purchase the license, it just shows a loading bar and never goes away.
I need to render projects for my company asap, but currently can’t…
Thank for the help.
Hi @wiledesigns , I am sorry to hear about that.
In this instance (if this behavior also persists using different browsers) please definitely reach out to the licensing team directly through one of our support channels (Help Center or support button) as detailed here and you will then be assisted shortly thereafter.
Just in case you might’ve done so already (e.g. a few days ago) but did not receive a reply back yet then kindly also share the e-mail with me used to reach out to us through a direct message so that I can try to locate any corresponding prior requests of yours. Thanks a lot in advance.
This issue is still happening.
When I’m signed into my account, it won’t let me access the cart to purchase at all.
Alternatively, when I sign out, I can add Enscape to the cart and view. But when I proceed to check out, it asks me to sign in. Once I’ve signed in, it kicks me out and won’t let me purchase.
Hi @wiledesigns , we’ve sent you a further reply via the created case of yours which explains as to why this occurred for you. I do not want to share the whole message here as it involves sensitive information, but should you experience any other issues what so ever please kindly reply back via said created case to reach out to the licensing team itself again.