I’m sorry to bother but I’m encountering issues that I’m not able to fix by myself. I write here, hoping that someone can assist me.
I recently (monday) purchased a new MSI laptop with the following specs:
MSI GF63 8RC-215IT, i7-8750H, Nvidia GTX 1050 4 GB GDDR5, DDR IV 16GB. There’s also an intel integrated graphic card: UHD 360.
The machine itself is very good but seems like it won’t let me work with it :huh:
I have issues with SketchUp 2018, Enscape and Indigo Renderer (all applications are regularly licensed). The application will start but freeze right after starting.
Strangely, I get no errors with Layout and StyleBuilder (programs related to sketchup) v.2018, and even more strangely I get no errors even with SketchUp2017.
So, I tried Enscape through SketchUp 2017: the program starts the exporting phase, but then freezes at 95%, always.
Same thig for Indigo Renderer: the scene gets exported but the program freezes right after the export.
I’m writing about the whole software configuration trying to help you pro guys making hypothesis about the possible causes. Obviously, I’d like to fix the Enscape matter and that’s what I’m asking you, but maybe having a more complete view can help fixing the other thins too.
I have already installed the latest intel and nVidia drivers for both cards.
Guys…what can I say more? I hope you can help me out…Thanks in advance!!!
Hey @pibuz , you’re of course not bothering us and thanks for your post!
To assist you with this issue accordingly, please send us a feedback report by using the Feedback button. This way we’ll receive log files and further information about your machine, which will help us troubleshoot the cause behind this behavior. Please also add your forum name in the submission form so that we can easily connect the feedback to this post!
I’ll get back home around 8pm: I’ll try and send you everything, thanks!
I want to point out that Enscape doesn’t throw any error messages (just freezes) so it doesn’t complete a task; I don’t know if the related “errors” would be detected by the log…
Hi guys, I finally narrowed down the possible causes.
I always connect a second monitor to my laptops to have the best possible visibility; well: in this case, this seems to be THE issue. If I disconnect the second monitor I get no freezings nor error messages at all.
The errors only show up when an application running on one screen throws a second application on the other one. When I launch Enscape (or Indigo or sketchup itself) on the same screen…everyting is fine…
We’ve received similar reports about this behavior before, so it would be very helpful if you could please send us a feedback report as stated above. This way we’ll receive the corresponding log files which will tell us more about this problem. Thank you in advance!
Maybe it helps to disable the intel GPU or at least use the driver settings to specify that the NVIDIA one should be used for SketchUp and therefore Enscape.
