I am a college student, and I recently noticed that my trial subscription was automatically renewed before I realized it, resulting in a charge for the annual plan. I did not realize I had selected the yearly subscription instead of a more affordable student option.
As a student, this is a significant expense for me, and I would greatly appreciate it if you could consider my request for a refund.
Thank you for your understanding, and I sincerely apologize for any inconvenience caused.
I reckon you’ve already seen and received our message sent to you on Saturday, after also submitting this to our dedicated licensing team. Thanks a lot for doing so too!
I’ll therefore set this thread to resolved, but please let me know if there’s anything else I may be able to help you with.
I also am a returning college student and have availed for the 14-day trial. I missed to cancel and am now charged the annual fee which I honestly cannot afford at all. I received a feedback through email that the 14-day window for refund actually started during the 14-day trial period, which to me is quite confusing because I don’t think you can refund anything during a trial period. Nonetheless, I am aware that I could have cancelled early on. I really hope there’s a way I can still get a refund for the annual amount and if possible get charged only for a month. This would definitely help me from such financial burden. Thank you so much!
Enscape Premium Annual
Order number: O-05802102
Invoice number: INV10470534
Please be assured that our licensing/support team is still reviewing your inquiry, and you’ll hear back from us very soon thereafter via the created case/ticket of yours.
Thank you in advance for just a bit more patience as well.
I am contacting you regarding an unexpected annual subscription charge applied to my account for the period of May 13, 2026, to May 13, 2027. I had previously activated a free trial, but unfortunately, I forgot to cancel it before the trial period ended. As a result, the annual fee was automatically charged.
When I attempted to cancel the subscription, I noticed that the system only allows cancellation for the next renewal cycle (after May 13, 2027) and does not provide an option to cancel the current term. It seems like I am not eligible to request a refund through the system.
Since this renewal was unintentional and I have not used the subscription, I kindly request a refund for the annual charge. I fully understand that a small fee may apply since I noticed the issue about a week later, and I would be grateful for your assistance in resolving this matter. As a college student in Canada, this amount is unfortunately beyond what I can afford.