Hello, I’m Lee Seolin, a 3rd grader in college. I urgently purchased a product for enscape students due to my assignment, but the exchange rate is applied and my college life is too expensive than I thought. I’m having a hard time because a large amount of money has been drained from my living expenses due to the purchase of the enscape program. I understand that I can get a refund within 15 days, but I sent an email to the support team on the 14th day of purchase. I haven’t heard back from the support team yet, so can I get a refund? Is there any way to get a refund quickly? Please… ;(
Hey @seeeeelin , welcome to the forums!
Man that sounds tough. I hope you’ll have better times soon and it goes rapidly upwards for you from here on!
Just hang in there =). Regarding your refund, I’m sure the colleagues will do their best to support you in a timely manner. If you like, please write me a private message containing your e-mail address and I’ll look into the case.