Rendering error since ver3.4

Enscape Requests, Issues, Discussions Enscape :: Issues
1

Suddenly skp data that used to render in enscape cannot be opened with an error.

This happened after updating sketch up to 2022 and enscape to 3.4.

pasted-from-clipboard.png
pasted-from-clipboard.png476×409 9.97 KB

The actions we have taken since then are.

・Reinstall enscape

・Update the GPU driver to the latest version.

・Reboot the PC

None of these had any effect.

My PC spec is here.

CPU : Intel(R) Core™ i7-7700K CPU @ 4.20GHz

GPU : Nvidia Geforce RTX2700 SUPER

I am having trouble with this skp file because I was originally able to use enscape without any problems.

I would like to fix it so I can downgrade.

2

Welcome to our Forum @goomy , and thanks for the report.

In such a case of crashing please kindly always click the first button as well in the prompt “Close Enscape and send feedback”, so that we can check out the dedicated Feedback Report including your log files to troubleshoot this further.

Thank you again in advance.

3

Thank you for your prompt reply :slight_smile:

I sent the same information via the feedback function.

When an error occurs, the feedback form disappears instantly, so I restarted it and then sent it.

Is the log included in that case as well?