[Request received] Discrepancy in Charged Amount for Yearly Enscape License

[3FARQ]

Dear Enscape Support

I noticed that the amount charged to my credit card for the yearly Enscape license is significantly higher than the price that was originally offered. If this was a mistake on your end, I would be happy to keep the license at the correct rate. However, if the amount charged is indeed the actual price, it is unfortunately beyond my budget, and I would like to request a refund. Please review the charge and let me know how we can proceed. Thank you for your attention to this matter.

Best regards

Customer number: VXIV32096206

[Demian_Gutberlet]

Hi @3FARQ , and welcome to our Forum.

If you haven’t already, please kindly reach out to the licensing support directly as detailed here, and we’ll be able to assist you further with this matter from there.

Thank you in advance for your cooperation as well.