Hello!
Can we get a license reset please.
We are trying to purchase 2 fixed seats at the yearly pay rate and cannot proceed.
Website and purchsing seems glitchy once we are signed into our account.
Everything works as it should on the website - until we log in and then things are frozen.
Account shows paid in full.
We were on a monthly subsciption rate for the last 2-3 years… just recently we experienced banking problems with their system update and our auto-pay info has been problematic ever since
We have sent an email and our Ticket Number 149244
Once I login - the process logo spins and spins and then everything goes blank…
Item remains in cart - but I am not instructed to do anything or given any reasons why I cannot purchase items & get new Keys for 2 seats…
When I try to purchase new keys from my subscription panels - I receive the above error code.
Thank you @Chad_Taylor for also submitting this behavior to our licensing team - I can see we’ve received all the information we require and will be able to get back to you very soon through the ticket you’ve submitted, to also help with re-enabling your license thereafter, purchasing further seats and so forth.
Just in case any other issue or topic comes up in the meantime, please let me know accordingly. For any further matters related to your license/subscription please also ideally keep in touch with licensing via the ticket itself.
Once more thank you in advance for just a bit more patience.
