Resuming render after credit limit starts rendering all over

Cloud Cloud Rendering Issues
1

Hi!

When my render job stops after reaching the credit limit, the render starts all over after i’ve increased the credit limit.. Meaning all progress (and credits) are lost as.

Example:
Render job stop when reaching 5 credits. I increase the limit to 10. The visual preview now shows that the render starts rendering from the beginning once again, BUT, the credits used and the blue progress bar are resuming from the 5 credits i’ve already used..

Isn’t the point of the resume function, that it can pick up where the render stopped??

I’ve run into the same problem a few times now, and Chaos Group are not responding my reports. It’s costing me credits…

Best,
Mikkel

2

Hey @mikkel_nikolajsen ,

Is it possible to provide us with the JobID number so we can check what’s happening. Here’s how to find it: Chaos Cloud

3

@nikoleta.garkova

Thanks for getting back to me. I’ve gotten in touch with your support team via e-mail, so i’ll continue the conversation there.
Thanks!