Revit 2019 BIM360 Cloud based Revit model freezing after S2C

I have been having an issue where every time I try to save to central a Revit model on the BIM360 Design site Revit will freeze making everything non-clickable. It does actually S2C correctly but after its done I cannot click anywhere in the Revit window. I just get the windows error sound on every click.

I started removing addins until I narrowed it down to the Enscape addin. If I remove the addin file temporarily, the issue is not present.

Is this a known bug?

Jaysyn

@jmQrsQ , thanks a lot for your inquiry, I’m sorry to hear about this issue.

This hasn’t been reported before, so we may very well be able to find out the cause behind this problem through a dedicated feedback report which will include corresponding log files of Enscape and Revit. Please check out our knowledge base article on how to send us said report (“using the Feedback Button”):

https://enscape3d.com/knowledgebase/using-the-feedback-button/

Additionally, please be so kind as to include your forum name in the submission form so that I can easily connect the report to this thread, and check “Include log files into Feedback” accordingly before hitting the send button.

Thank you very much in advance. :slight_smile:

Ok thank you Demian. I may not get to it today but will send it to you Monday.

Thanks for your help.

@jmQrsQ , perfect, let me know once you’ve submitted the report and we’ll gladly have a look at it! :slight_smile: