Rhino Design Not Showing Up in Enscape

Enscape Requests, Issues, Discussions Enscape :: Issues
1

Hi, new to enscape,

my design in rhino dosen’t seem to show up in the enscape window

I have converted the units to centimeters and relocated the design to the orgin (0,0,0)

I am using Rhino 7 and have uninstalled and reinstalled enscape many times

not sure how to fix this

Appreciate any advice!!!

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2

Hi @Ally-Boundy , I’m sorry to hear about that.

Right away, please kindly ensure that your system also meets our requirements listed here:

https://learn.enscape3d.com/blog/knowledgebase/system-requirements/

If so, then please also submit a dedicated report to our support team including log files:

https://learn.enscape3d.com/blog/knowledgebase/using-the-feedback-button-win-rhino/

This way we’ll then be able to troubleshoot the cause behind this further based on said logs and overall machine information. Generally sending in a report usually leads to the quickest response back from us in order to assist you with this or any future issues, since we receive all the info we require from the get go.

Thank you in advance!