Hi,
suddenly my Encape won’t show the Rhinoceros model.
I already checked that my system meets the requirements and I tried some solutions found in other threads (Camera sync, SaveAs and Uncheck the box “Save plugin data”, change model units to cm) but nothing seems to work.
In this thread I read a possible solution from lexiko80 that follows:
"I believe I’ve narrowed it down to one of our plugins, Solemma Climate Studio. It loads a display mode for shadow studies. Once the shadows are activated one time, it loads the mode every time you start Rhino so even though I was saving the file without Plugin data and deleting the custom display mode from Rhino, it would still load next time I opened Rhino. After deleting the Rhino settings_default file, and starting a new session of Rhino, things start to render again in Enscape.
I’m not sure if you can recreate the issue without the plugin but I have attached the file in case you want to try it."
I don’t understand what I should do, in particular when he says deleting the Rhino settings_default file and what I am supposed to do with the file he attached.
What else should I do? Does someone have a solution?
Hi @whagrarbl and welcome to our Forum.
Right away given that this might very well not boil down to the same scenario and thus the potential solution user @alexis_kotzambasis offered (you might have different plugins installed, or the setup overall differs in general*)* we can only reccomend forwarding an issue/behavior like this to the official support team for review by making use of our Support button as detailed here.
This transfers all of your machine information including which specific version of Rhino and Enscape you are using alongside vital log files that will help with troubleshooting the exact cause and reason behind this problem.
Feel free to also let me know once sent in so that I can confirm we’ve received everything we require properly, and thank you in advance for your cooperation.
Hi Demian,
I tried to update Rhinoceros and now I can see the model in Enscape, so maybe it was just a compatibilty issue.
Sadly I have another problem now: I can’t access to the Asset and Material library.
Can you help me with that?
I also tried to submit the error via the feedback button but I can’t do that either.
I am attaching screenshots of the proxy server in the General Settings.
Thank you
Hi @whagrarbl , and thank you for your response.
If there is a system administrator to refer to or in general if you have full control over your machine you can also check out the following knowledgebase article here which goes into detail as to why you may not be able to connect to the Asset Library/feedback server. If that does not help nor fully explain this behavior please instead reach out to the official support team by making use of the Help Center instead, also as detailed here, given that the support button does not function currently in your case.
Thank you once more in advance for your cooperation.
