[solved] Error 198 - All Licences are in use (2) but we have purchased 3

Hi there,
We’re having an issue with our licences at the moment.
We currently have 3 active products, all of them being “Corona Premium Annual” - the problem we have is that only two of us can be signed in at a time because as soon as the third does, it either prevents them from signing in (gives us the error message that all users are signed in) or kicks one of us out. I’ve attached an image of our Active Products as well as the licences - notice that it also only says that there are 2, when there should be 3.

What seems to be the problem here?

Many thanks for your help in advance!
Michael



Hello, please contact us using this form: https://support.chaos.com/hc/en-us/requests/new
A dedicated team will help you ASAP.
After submitting your ticket, feel free to share your ticket number here.

Thank you Maru! - I’ve put the ticket number below for you:
#119990

Resolved.

What was the solution? I’m having a similar issue and haven’t been able to get help from support.

The only thing I can see in the support ticket history is that Acrobaticpoly was provided with a temporary license. I don’t think can be considered a solution though. Perhaps there was some glitch in the licensing system which later got fixed.

The best thing you can do in case of licensing issues is to contact us at https://support.chaos.com/hc/en-us/requests/new