I want to make sure I am doing this right. I had a perpetual and was told to keep Vantage I needed to upgrade to premium, which I did. I see that I still have a premium and a perpetual, both getting ready to renew. I disabled my perpetual auto renew and kept my premium auto renew enabled. I want the premium, so I can keep Vantage 2 for a year. I think, if I didn’t notice, you would have charged me for both.
Thank you for your question.
Please follow the link below in order to open a support ticket to our system and please mention your account/e-mail,
so we can help you further and check your issue:
https://support.chaos.com/hc/en-us/requests/new
Please make sure to choose “Payments and Billing” during the submission of the Request Type.
Thank you.
Done, thank you!
Vantage 2 License expired even though I renewed within expiry date. Please help me soon on this.
Same here!