I contacted support to resolve the issue with activating my license on Enscape 4.1 and was simply IGNORED!
They considered the problem resolved without even responding…
How is it?
SAME HERE
Hi @pethersonlopes , thank you for your post and our apologies for the confusion here as it seems your case was merged with another you submitted and afterward closed (after we’ve sent you a reply on Tuesday too via the initial first case of yours). My colleague has already been notified accordingly of this matter and one of the other existing case of yours is still open for any additional input from your side though (Case Nr. 280505).
In the meantime please also try our latest hotfix update which you can always acquire here alongside this workaround solution I’ve shared here which may help already.
If trying the above does NOT help, kindly once more reply back via the existing open case (280505) of yours and I’ll expedite this internally accordingly. Feel free to then also let me know once your further response has been submitted. Just in case you cannot locate the other case you can submit another new request, though again ideally letting me know once sent in too.
I installed the Hotfix and I still have the problem…
It seems that my Mac is not connecting to the license server…
I’ve already sent a message to support, I need you to help me as quickly as possible because I’ve been looking for a solution for days now.
Thank you once more for the additional message sent to support as well - You have received a reply back already, in case trying what is proposed still does not help please simply respond back again and we’ll look into this even further.
I managed to resolve it with the support staff!
Thank you very much for your help!!!
@Demian_Gutberlet Thank you, I hope getting responses rather sooner then later but you already made it a lot better, hearing form someone and feeling is just what I needed right now ;). Thank you. you rock
Also do you think I can install the 4.0 in the meantime?
Thank you for your further reply here - In this rather specific case I would actually wait for us to resolve this ongoing problem since this could well still persist in a prior release of Enscape too I’m afraid (license only acting as a trial). Just for your information, prior releases of Enscape can always be acquired here though.
Our support team is of course on it and will assist you with this as quickly as they can, though just in case you may not hear back from us soon please let me know and I’ll further escalate this internally once more.
At this point, thank you for a bit more patience until we get this sorted out once and for all. If anything else comes up in the meantime let me know too please.