I’ve contacted support multiple times regarding this issue. It looks like I’ve been able to determine the cause, but I haven’t received a response for a couple months at this point.
Can someone please help?
Not sure why they aren’t responsive but I’ve been through a number of iterations with support on RT artificial lights, using different Enscape versions and nvidia drivers. Basically, I just leave them off. if you have a more specific cause please share : )
It’s called out in the release notes for 4.10
Enscape 4.10.0 Preview 1 Released - News & FAQ - Enscape
- Enscape crashes in (heavy load) captures: Crash in PathTrace.glsl may occur under high GPU loads when rendering large screenshots (e.g., 4K with artificial lights or 6K without artificial lights).
Hi @jason_exhibit-solutions.c , and thanks for letting us know that you’ve found the cause behind the issue you’ve reported, and our dear apologies for the unexpected delay.
I’ve already reached out to my colleague who had your cases assigned, so you can expect a further response soon thereafter, and in the future, of course, should you ever need to contact us again due to having any problems with Enscape.