Hi everyone,
I am writing this in a state of complete frustration and panic.
I’ve been hit with a massive billing error, and I really need the community and staff’s help.
From the very beginning, I experienced technical issues.
I originally tried to sign up using my Google account, but it kept failing,
so I had to use a Trimble account instead.
Later, I tried to cancel my Enscape free-trial subscription, but the Cancel request wouldn’t process in the system.
Since I knew there was a 14-day money-back guarantee, I thought I had a bit of time to resolve the issue.
However, the system ignored my attempts and charged me twice—900,000 KRW each, totaling 1,800,000 KRW.
1,800,000 KRW is a huge amount of money for an individual designer,
and having this much taken from my account due to a system glitch is devastating.
I am well within the 14-day refund period. I am begging the support team to look into my account and process a full refund for both unauthorized charges.
Please, if any staff member sees this, I need your ASAP assistance. This money is critical to me.
Thank you for your time and help.
And I already sent a support ticket but Ai doesn’t help…
