All I get from this product is crashes, corrupt files etc. It breaks my 3dsmax constantly. It’s completely unreliable and needs to be re-written from the bottom up..the splash screen doesn’t even work. C’mon guys sort it out..Or AI will take your lunch.
I understand how frustrating it is when a tool disrupts your work, especially when it results in corrupted files and interrupted work sessions. But please understand we can’t effectively troubleshoot based on the type of general summary of issues you are providing.
While we truly value you reaching out and providing feedback, this doesn’t give our team enough information to build a solution. For that, we’ll need to see exactly what is happening under the hood of your specific setup.
So, the fastest way you can help us resolve the issues you are experiencing is by sharing the following details:
- Reproduction Steps: What specific action or tool triggers the crash in 3ds Max?
- The Logs: Please attach the crash dump or the error log generated when the splash screen fails.
- Environment: Which version of 3ds Max and which OS are you currently using?
- Corruption Context: Does the file corruption happen during a save, an export, or an automated task? Can you pelase provide a sample of a corrupted file and the process you followed to get it?
You can find the Anima logs in the following path: "%localappdata%\Chaos\Anima\System\logs"
We are ready to dig into the code and address these stability issues, but we need your collaboration to find the root cause. Please reach out through the Chaos Help Center and send those details over so we can get your workflow back on track.
Hello @gethin_hooper ,
We are testing Anima every day internally through both automatic and manual systems and we cannot replicate here the issues you are describing: no crashes, no issues with the Alive synch. No other user is reporting similar issues either, so the problem is most likely with your current scene or with the workflow you are following. Both can be solved, we just need more details on the steps you are doing before those issues appear. We can’t even start working on it with the information you have provided so far.
Please, help us help you. Reach out through the Chaos Help Center and send us the information we need to start working on the issues you are experiencing and guide you to a solution.