In the Rhino program, the message got error: ServiceIsUnavailable appears and the license cannot be registered. I can’t click
Thank you for contacting support as well alongside.
As per my colleagues reply and to clear up any confusion, we still require a feedback report with log files at this point to identify the exact cause behind this: https://learn.enscape3d.com/blog/knowledgebase/using-the-feedback-button/
Enscape does not need to be running in order to send this report.
We’d appreciate it and thank you once more in advance!
@minwoo , thank you for your further post - Please be so kind as to follow the steps provided by my colleague via e-mail, through the existing case of yours. You’ve likely already seen the update at this point, but just to make sure you’re aware.
Feedback cannot be sent because there is no network connection.
I was not referring to feedback (or a feedback report) but to the response you’ve received via e-mail on Wednesday (through your existing case to which you’ve replied back as well), that goes into further details as to why our hands are unfortunately tied here and steps to potentially circumvent this in the future. If for some reason you did not receive said e-mail let me know.
And of course in case there is anything else I can assist you with meanwhile, please let me know.
Please let us know here. I didn’t receive the email.
I’ve forwarded you the same information once more via the provided e-mail. As mentioned, our hands are unfortunately tied here in this situation.