Totally confused on how licensing works sorry

Licensing General
1

Hi There,

I purchased Vray For Modo (from the Foundary website I think) and when I try to render, I see a licensing error.

I tried installing the licensing server but no app/server was installed in /Applications/ChaosGroup and I still can’t render so I assume that wasn’t the right thing to do?

I also don’t see any license info in my Chaos Group account - how exactly do I license Vray For Modo?

Ben

2

I found some terminal commands for launchctl so tried:

$ launchctl start vrlctl

and

$ sudo launchctl start vrlctl

There were no errors but Vray still won’t render - plus I don’t remember this being so painful so assume the license server is not the way to do this?

3

Does http://localhost:30304 page loads in your browser? If it does - what licenses are listed there?
If not - can Can you try to download and double-click on https://ftp.chaosgroup.com/support/OLS\_ssl.scpt file. It will be opened with Script Editor. Run the script using Script > Run or directly Run button. It will prompt for Mac OS user’s password.
After that navigate in your browser to http://localhost:30304 and log in with your username - Chaos Licensing

4

Under Settings > Diagnostics I opened the log file and see a lot of errors like this…

{“component”:“bundle_manager”,“message”:“Updating bundles file”,“severity”:“info”,“time”:“2019-08-20T05:52:20.128144834+12:00”}
{“component”:“bundle_manager”,“error”:“unexpected response code 404 with body: 404 page not found\n”,“message”:“Unable to fetch new bundles file”,“severity”$
{“component”:“list_errors_handler”,“message”:“”,“method”:“GET”,“path”:“/errors”,“severity”:“debug”,“statusCode”:200,“time”:“2019-08-20T06:10:54.526896642+12$
{“component”:“transfer_status_handler”,“message”:”“,“method”:“GET”,“path”:”/migrations",“severity”:“debug”,“statusCode”:200,“time”:“2019-08-20T06:10:54.5614$
{“component”:“products_handler”,“message”:”“,“method”:“GET”,“path”:”/products",“severity”:“debug”,“statusCode”:200,“time”:“2019-08-20T06:10:56.553620369+12:$
{“component”:“status_handler”,“message”:”“,“method”:“GET”,“path”:”/status",“severity”:“debug”,“statusCode”:200,“time”:“2019-08-20T06:10:56.579769855+12:00”,$
{“component”:“config_handler”,“message”:“”,“method”:“GET”,“path”:“/config”,“severity”:“debug”,“statusCode”:200,“time”:“2019-08-20T06:10:56.598467731+12:00”,$

5

I received an email saying my free upgrade to Vray Next was available so I installed it - is that the problem?

I’m not sure if I need a ‘Next’ license and if I do, where to find it sorry.

6

I also couldn’t find instructions to uninstall Vray and license on a Mac so I’m not 100% sure what’s next (I didn’t ant to make things worse by guessing).

I was looking forward to using Vray on this project but have a limited window, so will have to use Modo to render unless I can get this working in the next day or so.

Any help would be much appreciated.

7

V-Ray Next is a paid license upgrade. You can contact one of our partners for the upgrade - https://www.chaosgroup.com/how-to-buy/resellers
Alternatively - you can get a term license that works with all V-Ray versions - Buy Chaos products online - get pricing | Chaos

You can use the uninstaller from /Applications/ChaosGroup/V-Ray/Modo_x64/uninstall/uninstaller
For license server install/uninstall see Chaos Licensing

8

I think this ‘We’ve automatically upgraded you to V-Ray Next for Modo!’ was sent by mistake back in April.
There are 2 files - an “Uninstall” that you can use in terminal and “uninstaller”, which is an app.

9

Thanks Ivan, Angel has just explained the upgrade mix up.

And yes, I used the Uninstall terminal file but the ‘Uninstaller’ doesn’t have .app on the end of the file name. It’s a minor thing but they looked like plain Unix files so I didn’t think they were Mac uninstallers.