Trying to install Enscape having issues?

Enscape Host Applications Enscape for SketchUp
1

Hello, I am just trying to install enscape and currently trying the free trial. It looks great! I am attaching a screen shot as it seems enscape gets stuck here or something? How long does this take? I have the tool bar all setup but when I “click” start enscape the “preparing resources” gets stuck at only 2%?

Any help would be greatly apprciated!

Thank you

Jay

enscape 1.JPG
enscape 1.JPG2463×1522 216 KB

2

Welcome to our Forum @Jay_Shockey - in this case, to further troubleshoot this it would be great to receive your machine information and log files which get submitted when you send us a dedicated feedback report:

https://enscape3d.com/community/blog/knowledgebase/using-the-feedback-button/

Thank you very much in advance and feel free to briefly describe your problem again in the submission form before hitting the send button, or simply copy-paste the link to this thread for reference in it.

3

Thanks Demian, I tried to reinstall and it still does not work for me and the “Preparing Resources” window gets stuck at 2%?? I really want to try enscape but not sure what the problem is??

Any help would be appreciated! :slight_smile:

Jay

4

@Jay_Shockey , as kindly mentioned above, it would be great to receive a feedback report - you can just click on the link in my last post to find out how to easily send us feedback. Through your machine information and log files, we can then troubleshoot this problem further. Without that, it’s basically not possible. :slight_smile: Thank you!

5

I have done everything, uninstalled, updated all drivers and it still will not work for me? The preparing resources still will not go past 2%? I have sent in 3 feedback emails now. I really want to try enscape and am baffled why it will not work for me?

Do you have any other suggestions? How long does the preparing resources take? I have left it on for hours and nothing changes?

I hope you can help??

Thank you!

Jay

6

…i have no idea about all these system things !!! and so far all the Enscape installations always ran perfectly for me - so just a thought on this.
Your screenshot above suggests that you did the installation while (I assume) SketchUp was running? I remember that it was always requested to close sketchup beforehand.
(for the admins here - if this comment is too stupid, feel free to just delete it :slight_smile: :wink: )

7

I hope you already received a reply through one of your feedback reports? That is basically the best thing we can receive when it comes to such problems, so thanks a lot!