Hello,
I just purchased and downloaded vray 3.6 for rhino v6 on windows.
I installed the license server.
I am logged in with the same username that was associated with the purchase.
I can see that the license is activated when I visit http://localhost:30304/#/. I did not purchase a dongle license and for some reason it shows that dongle license is activated when I visit http://localhost:30304/#/. When I disable the dongle, it says ‘no licenses available’.
How do I get my licensing to work?
We checked in our database and we can see thar the V-Ray 3.0 for RHino license tied to your username “oska_pakenham” expired on 2018-07-05. This means that only dongle based V-Ray 1.5 for Rhino license is available and can be activated and used.
Could you please provide us with more details of your purchase of V-Ray (order number or e-mail address which is tied to the order), so that we can find you in our database.
If you are not comfortable sharing this information here, please send us an e-mail to our support e-mail address with a link to this forum thread: support@chaosgroup.com
Thank you.
I found a solution - I installed an old VfR3 version based on license server 4.5.1 and anything was fine. Than I installed VfR3.6.4, but disabled the new license server installation. Now anything runs fine. Seems to be there is something wrong with the new license server of VfR3.6.4
Hi Stefan,
I realised I wasn’t logged in with the correct username associated with the purchase.
Now I am logged in with comax_australia.
I’ve clicked on activate and entered host name.
Now its asking me to upload activation request file. How do I do this? When I navigate to download activation file it says ‘license server not yet activated’. What am I meant to do?
@Micha , please have in midn that when installing the latest version of the V-Ray license server 5.1.2 it is always better to make a clean re-install by following the below instructions:
1. Please uninstall V-Ray Online license server from your Start menu>Control Panel> Add remove programs
2. Make sure to delete the folder C:\Program Files\Chaos Group\VRLService
3. Go to the folder “C:\Program Files\Common Files\ChaosGroup” and delete all files and folders except “vrlclient.xml”, which is needed.
Please download and install the latest V-Ray Online license server 5.1.2 from our web site:
After the installation is completed, please check if the V-Ray Online license server status page “localhost:30304” is available and you are able to click “Online licensing” > Enable and enter your credentials.
@skar , if your machine is not using a proxy and you are able to click “Online licensing>Enable” and sign in with the username “comax_australia”, you will have to be able to see your V-Ray 3.0 for Rhino license as available and there is no need to upload the above mentioned files from you. Anyway you can do the above mentioned to re-install the V-Ray license server and try to activate the Online licensing with the correct user. Let me know if this worked, if not, please send us a screenshot of the issue or send us an e-mail to “support@chaosgroup.com” in order schedule a Team Viewer session and help you further.
Hi Stefan,
thank you for the detailed steps. I will go this way for the next update.
Try clearing the browser cache from the settings.
Thank you, it helped. Now I get all infos shown. (I used IExplorer instead Chrome now, so the cache wasn’t used anymore.)
