Unable to find entry point - Mac Sketchup 2023

[stevenjjz]

Hi, anyone can help with this?

[Demian_Gutberlet]

Hi @stevenjjz , right away can you please ensure that your system fully meets our requirements:

https://learn.enscape3d.com/blog/knowledgebase/system-requirements-macos/

If so, and you are using both a supported CAD and machine kindly get back to me accordingly for further troubleshooting.

[chillebrand]

Hello,

I have the same error and indeed the version of my macOS is Big Sur Version 11.7.10, I have the latest version of Sketchup 2023 though that works like a charm. Can you direct me to a version of enscape compatible with my version of MacOs please ?

Regards

[stevenjjz]

Thanks for reply Demian,

I can see that my Mac does not meet the requirements. What a pity!

Is there a solution for this? What if I install a windows system? But I do enjoy working in OS system to be honest.

[Demian_Gutberlet]

I’m afraid the built-in GPU only has 2GB of VRAM which generally will not suffice for Enscape, whether on MacOs or Windows. I wish I had more positive news for you of course, but at this point we can only reccomend upgrading to a more recent supported Mac/Windows machine if possible.

Let me know if you have any further questions what so ever.

[Demian_Gutberlet]

I’m sorry to hear about that. Please kindly keep in mind that we really cannot offer support for our past releases of Mac for Enscape below 2.0, but you can acquire a previous release here at your own risk. Make sure to also use only SketchUp 2023 and no version beyond that like 2023.1 for example.

[chillebrand]

Thanks for your answer. I have installed the version you gave me but I still get the same error. To be more precised, my version of sketchup pro is 23.1.341. The version in the link you gave me should be compatible, right ? If that is not the case, please give me a matching encape version to install please.

[Demian_Gutberlet]

The previous Mac release(s) prior to 2.0 do not support SketchUp 2023.1. There is no version otherwise I’m afraid, so you’ll have to downgrade SketchUp to 2023 ideally.

[chillebrand]

The message states :

Could not load Enscape.

Unable to find entry point “/Applications/ChaosGroup/Enscape/Enscape.Sketchup.Plugin.Host/EnscapeSketchupPluginHost”.

But when I have installed the version you sent here : https://we.tl/t-ZS4hqqiUnq it doesn’t install in “Applications” any directory ChaosGroup, there is just Applications/EnscapeApplication.app

[Demian_Gutberlet]

It then seems you still have Enscape for Mac 2.0 installed. Please kindly make sure to follow these steps in order to ensure version 2.0 is fully uninstalled from your Mac: https://learn.enscape3d.com/bl…/getstarted-macos/#remove

Afterward you should be able to make use of Enscape again with SU 2023.

[chillebrand]

I followed all of the above but I now “invalid signature” error in extension management pop up

Can you please advise on what to do next ???

Many thanks in advance