I updated Enscape for Revit 2021 today and everytime I attempt to start Enscape from the Revit application, it gets about 91-92% complete with loading and then just freezes and Revit is unresponsive after closing the enscape window that is attempting to load. Any thoughts would be greatly appreciated! Thank you in advance.
Please kindly submit us a Feedback report as we detail here:
https://enscape3d.com/community/blog/knowledgebase/using-the-feedback-button/
This way we can check out the submitted logs alongside your machine information to determine what causes this problem
Thanks a lot in advance.
We got it worked out - our IT Department updated the graphics card along with some other updates and installed the latest version of Enscape and we’re relatively back in business. Things were functioning fairly normally except when attempting to open the assets panel and then attempting another operation. The “loading icon” for the assets panel just kept spinning. I will send the log via the Feedback Button.