Upload Management - unable to migrate

Enscape Requests, Issues, Discussions Enscape :: Issues
1

Hi,

I’ve posted on this before (can’t find my previous thread, sorry!), but I’m having issues with the upload management.

Via the uploads window in Enscape I’m trying to delete the panoramas that I no longer need, I’m signed in and have removed from the cloud and deleted those that I can, however:

  1. I’ve got 17 panoramas which are “waiting for migration” so can’t be deleted.
  2. If I click the button to migrate Panoramas, Migrate all 17 items, the progress bar gets to 3/17 and then shows the following error: “Upload migration failed, An error occurred during migration”. None of the panoramas get migrated.
  3. There are a couple of projects listed that have no exported panoramas associated - but there doesn’t appear to be a way to delete this project entry?

I’ve also viewed the list in the customer center, uploads section of website - this list doesn’t match the uploads window in Enscape, does sync take a while?

Thanks in advance!

2

Hi @BarryFishFinger . thanks a lot for your comprehensive post

In this case it would be ideal if you could also submit this to our dedicated technical support team which can check out this behavior based on your log files and so forth: https://learn.enscape3d.com/blog/knowledgebase/using-the-feedback-button/

Generally, in case you haven’t already, feel free to report any ongoing future problems you may have with Enscape this way straight away.

That does not mean you shouldn’t post in the Forum anymore of course, but in regards to problems like in this case receiving a report with logs is usually always the best way to offer support back as quickly as possible, also because we have support members around the globe to ensure assistance is given at any time.

Thanks a lot once more in advance, and feel free to also let me know once said support report has been submitted!

3

Hi @Demian_Gutberlet - thanks for the swift response! I didn’t think to bother official support as its not a huge issue, more of a minor annoyance :smiley:

However, I have submitted a report as suggested, so hopefully someone can advise.

Thanks again.