Urgent! License failure

Corona Corona for 3ds Max Help Required
1

Is there a problem with the licensing service? All of a sudden i can’t access the license anymore. I have been working with Corona the entire morning and part of the afternoon and now i keep getting ‘license not found’ errors. A reinstall of the license server gives me 1 time to access a license but after starting max i can use the license but as soon as i want to render the license is gone again. The license server shows that there is a license available but i can’t use it?

Anyone else experiencing problems?

Edit: the license servers also reports a license in use while that is not the case. The computer using it according to the server is my workstation.

2

For licensing issues you should open a support ticket at Chaos help portal. Those kind of problems can’t be sorted in the forum. https://support.chaos.com/hc/en-us/requests/new

3

I allready did that, i was just wondering if this is a global or local issue.

4

Hi,

No, I am not familiar with any global issue that maybe going on. If you have already sent the support ticket. Someone from the licensing will reach out to you soon.

5

we have the same issue as well

Feel it might be more global then expected?

6

I found that when i remove my Vray dongle (which i still use for an old Vray version for 1 specific client) the license works normal again. I also reported this to the support team.

7

I got the same issue today afternoon. I noticed that after windows 11 was updating

8

Well well, it seems that it is wider spread than just me…This is becoming an urgent issue indeed!

9

we could locally check out a license which helps us carry on working, but it’s not ideal as no render farm at all.

I’m hoping we get a reply asap but corona support is slow as F

10

Hi Erik,

Thanks for sending the ticket. License team will get back to you asap. Meanwhile, here are some troubleshooting steps related to issues with V-Ray dongle which you can try: https://docs.chaos.com/display/VRAY3SOFTIMAGE/Troubleshooting#Troubleshooting-V-RayLicenseServerCan%27tStart

Thanks for sending the ticket as well @visumporec ,@Ninety90.

If it is possible for @Ninety90m please try to include some more information in your ticket regarding your issue but here is some general troubleshooting which you both @visumporec ,@Ninety90 can try:

Please uninstall the Chaos license server from your Start menu > Control Panel > Add remove programs.
Make sure to delete the folders below:
C:\Program Files\Chaos Group\VRLService (If this exist)
C:\Users\YOUR_USER_NAME\AppData\Roaming\Chaos\VRLService\ssl
C:\Program Files\Common Files\ChaosGroup\ssl
Please download and install the latest Chaos license server from our website: https://download.chaos.com/?platform=47&product=48
After the installation is completed, please check if the Chaos license server status page “127.0.0.1:30304” is available and you are able to click “Online licensing” >Sign In and enter your credentials.

If any issue appears, please send us a screenshot of it in the ticket and another screenshot of the web page “127.0.0.1:30304”.

If this does not solve your issue, License team will contact you asap.

11

For now only removing the dongle solves the problem

12

On our side the issue has been fixed. I am now able to use the dongle again.