URGENT - No licenses available

[Sebastien17]

Hello,

I have a problem with Corona render on Cinema 4D. Though I have an annual plan, I can’t use it because it says that I have no license.

I found this on your website:
"3. Open your web browser, go to http://localhost:30304, make sure you are signed in with the correct Chaos account that is holding the active license.

If http://localhost:30304 is unreachable or you cannot sign in, please follow the steps described in this article."

When I open the localhost page, I get the message ‘No licenses available.’ I think the problem is that I might not be signed in with the correct Chaos account. However, when I visit the page, I don’t see any sign-in or sign-out button. What am I supposed to do? I can see my annual plan when I’m logged in on the Chaos website, but not on localhost.
I already uninstall and reinstall C4D and Chaos. I have the lastest versions with both.

[maru]

For any licensing or payment-related issues, please always submit a new support ticket at https://support.chaos.com/hc/en-us/requests/new
You should be able to sign out or in by clicking on “online licensing”.

[Sebastien17]

The issue is solved, thanks.
Maybe you should update the docs though, because the instructions I’ve been sent (deleting the ssl folder inside VRLService) were different from the ones I found on the official documentation.

[maru]

I have updated the paths here: https://support.chaos.com/hc/en-us/articles/5147044693393
Please let me know if you noticed wrong paths in some other place.