V-Ray 3.7 unable to obtain license

V-Ray V-Ray for Revit General
1

I have installed the V-Ray 3.7 update and am now unable to obtain a license when clicking the acquire license button.

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Also, the web link that pops up http://localhost:30304/ says that it cannot be reached. I have tried to reinstall the license server also with no luck.

What do i need to do to fix?

Thanks,

2

Additionally, this is what shows up when trying to reinstall the license server.

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3

What’s the Windows OS version you’re using?
Also - does the license server installation finishes correctly? If it does - can you open “Run->services.msc”, right - click on “VRLService” and try to start it?

4

Windows 10 version 1803.

I tried to right click and start “VRLService as you mentioned and received a pop up " Windows could not start the VRLService service on Local Computer. Error 1053: The service did not respond to the start or control request in a timely fashion”

5

It’s best to message us at support@chaosgroup.com

6

I will send a message as you mentioned.

Thanks

7

This issue has been resolved.

Thanks

8

Is it possible to know how you did it ?
I’ve got same error message.

9

You can try reinstalling the license server - https://download.chaosgroup.com/downloads/7064/licenseserver-standalone-511-adv
Or - if the license server is on another machine - adjust your license settings - Chaos Docs

10

Thanks for you help but it doesn’t work.
When I try to acquire, I’ve got browser error : localhost 30304 isn’t accessible.
I’ve tried to switch off my firewall but not better.

11

I was instructed to uninstall the license server and remove any files in the c:\program files\common files\chaosgroup. After that I reinstalled the license server and it worked.

12

I also had this issue. I did the same, deleted all chaosgroup files then reinstalled the license server first. It would read the 30304 port at that time. Then install Vray. Worked for me.

13

Hey,
Thanks for your help but it doesn’t work for me. I’ve try to remove all my chaosgroup product (even my Sketchup installation).
Desinstall
Remove all
Reboot
Install licence server,
Install V-Ray
Reboot
Launch Revit
Click on ACQUIRE LICENCE
And always same answer… Can’t use it and Need it :confused:

14

It’s best to write us at support@chaosgroup.com in that case

15

It was done at the same time that I’ve written here.
And yesterday, some one from you helped me and now it works fine. Thanks Chaosgroup :wink: