Since I’ve upgraded V-Ray Next for Rhino to V-Ray 5 I am having persistent crashing issues with Rhino. I spent a considerable amount of time with the people from McNeel trying to resolve this issue. Every time I open an existing file it crashes Rhino 6. If I open it a second time it seems to sometimes work and opens it. The people from McNeel asked me to disable V-Ray as a plug-in to see if the issue persisted and it didn’t meaning that it is most likely V-Ray 5 that is causing the issue. The file also opened a considerable amount of time faster than when V-Ray is enabled. Is anybody else having these issues? Does anyone from ChaosGroup have any suggestions as to what may be causing this? I can go through the whole “please send us the file and error message” procedure if you’d like but it is essentially every file I am working with that does this since upgrading to V-Ray 5.
Sorry to hear you’re experiencing such issues. Can you make sure to download the latest V-Ray 5 for Rhino hotfix from here and confirm if the issue persists?
Moreover, please do share more information regarding your OS version, CPU, GPU/driver versions as well.
Best would be to forward us the crash dump and log files so we can have a look and investigate what may be causing this:
- You can find them in the following locations: C:\Users\USERNAME\AppData\Roaming\Chaos Group\V-Ray for Rhinoceros\vrayneui
You can forward them through our online Contact Form - just make sure to mention this thread in the email. Thanks!
Hi,
I have similar issue with Rhino 7 every time I try to render, rendering window pops out but when I click back on rhino it crashes. It happens 100% of time. I’ve installed newest Rhino 7 version and hotfix You’ve mentioned.
Can you please answer the same questions as listed in my post above and forward us the crash and log files so we can have a look? Much appreciated!
@nikoleta.garkova I’ve already sent an email to support@chaosgroup.com with packed project, I’ll send others as well
I’m not able to find any log/dmp files in locations You’ve provided
I’m not either. What I do see is a file titled “telmetry.json.”. Is that what I am supposed to send? I noticed Nikoleta that in the address you sent as an example it references Sketchup. I followed what you sent me thinking that it would be the same path for Rhino but I don’t think the log/dmp file is there.
It is not,
I tried many things, update windows and graphic drivers, restarted machine many times, reinstall vray and rhino, all with the same result, as long as I run render it crashes, sometimes it renders but when I click on anything rhino crashes. Without vray 5 with native rendering engine all works fine.
My _SystemInfo result:
Rhino 7 SR1 2020-12-8 (Rhino 7, 7.1.20343.09491, Git hash:master @ 350b20978b4fcd75493212fbd3c4248983612f86)
License type: Komercyjna, build 2020-12-08
License details: Cloud Zoo
Windows (Physical RAM: 16Gb)
VersionMajorMinorServicePack failed
Computer platform: DESKTOP
Standard graphics configuration.
Primary display and OpenGL: NVIDIA GeForce GTX 970 (NVidia) Memory: 4GB, Driver date: 12-11-2020 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 460.89
> Accelerated graphics device with 4 adapter port(s)
- Windows Main Display attached to adapter port #0
Secondary graphics devices.
Intel(R) HD Graphics 4600 (Intel) Memory: 2GB, Driver date: 3-30-2014 (M-D-Y).
> Integrated graphics device with 3 adapter port(s)
- There are no monitors attached to this device!
OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High
Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 12-11-2020
Driver Version: 27.21.14.6089
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 4 GB
Rhino plugins that do not ship with Rhino
C:\Program Files\Chaos Group\V-Ray\V-Ray for Rhinoceros\V7\VRayForRhino.rhp “V-Ray for Rhino”
Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.1.20343.9491
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.1.20343.9491
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.1.20343.9491
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.1.20343.9491
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.1.20343.9491
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”
System Info:
Rhino 6 SR32 2020-12-5 (Rhino 6, 6.32.20340.21001, Git hash:master @ f0da95af49009959d0100568acb11aea288bcea0)
License type: Commercial, build 2020-12-05
License details: Cloud Zoo. In use by: Lululemon ()
Windows 10.0.0 SR0.0 or greater (Physical RAM: 64Gb)
Machine name: DESKTOP-DAR92LG
Computer platform: DESKTOP
Standard graphics configuration.
Primary display and OpenGL: NVIDIA GeForce RTX 2080 Ti (NVidia) Memory: 11GB, Driver date: 12-11-2020 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 460.89
> Accelerated graphics device with 4 adapter port(s)
- Secondary monitor attached to adapter port #0
- Windows Main Display attached to adapter port 1
OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Anti-alias mode: 8x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High
Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 12-11-2020
Driver Version: 27.21.14.6089
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 11 GB
Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.32.20340.21001
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.32.20340.21001
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Users\Joël Legault\AppData\Roaming\McNeel\Rhinoceros\6.0\Plug-ins\PanelingTools (6caed836-bc06-4ebc-b1fd-e10886a0dc94)\2018.12.17.906\PanelingTools.rhp “PanelingTools”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Users\Joël Legault\AppData\Roaming\McNeel\Rhinoceros\6.0\Plug-ins\Yulio for Rhino (893a6721-40f4-45a9-8d9d-96ca37101d3c)\2018.4.3.945\YulioForRhino.rhp “Yulio for Rhino”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.32.20340.21001
C:\Users\Joël Legault\AppData\Local\Programs\Enscape\Bin64\Ensca pe.Rhino6.Plugin.dll “Enscape.Rhino6.Plugin” 0.0.20311.1317
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.32.20340.21001
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Chaos Group\V-Ray\V-Ray for Rhinoceros\V6\VRayForRhino.rhp “V-Ray for Rhino”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”
Alicja how are you finding Rhino 7? Is it worth the upgrade. I know you can do subdivision modelling with it but overall is it worth it? I do find that Rhino 6 seems to be the buggiest version McNeel has ever released. I was hoping that a lot of this would be resolved with the newer version.
I don’t know how I find Rhino 7 because all my problems started just after I bought and installed it + Vray 5. Previously I was working on Rhino 5.
Hi guys, apologies - I’ll edit my original post to avoid any confusion.
Rhino log files can be found at C:\Users\USERNAME\AppData\Roaming\Chaos Group\V-Ray for Rhinoceros\vrayneui - should be named vray-neui.<some-number>.log.
If you get a crash, Rhino will automatically generate a crash dump file (.dmp) which is usually saved on your desktop.
As mentioned, you can forward the files through our online Contact Form.
Dear @nikoleta.garkova I’ve sent message to vrayrhino@chaosgroup.com with detailed description of my problem ( I was asked to use this email by my retailer). Now I’ve forwarded it to support@chaosgroup.com. I really count on fast response and contact as it hurts my business. I can’t do my job without vray5 working with rhino 7.
I sent the log file Nikoleta to the link you told me to. Rhino does crash the first time you try opening a file (I tried it on another computer as well with the same result) but it does not produce the .dmp file. I hope you can help us as the people at McNeel are totally useless.
Hello @nikoleta.garkova I’ve sent several emails with problem description to support email. Please contact me, it’s really URGENT !
Would it be possible to share the support ticket number so I can check in our system (you should’ve received one by email)? Thanks!
It’s 325-402-2314 @nikoleta.garkova
Hi,
I too am having problems with Vray5 & Rhino 7 freezing.
It’s random, and frustrating.
Here is my post from Rhino discourse:
Rhino 7 sr1 & Vray 5 hotfix1.
I’m getting random system freezes typically right after starting a production render (rtx, cuda or cpu).
I wait a few minutes, then hit reset button, reboot, back to work.
Happens with new files created in R7 & Vray5, or updating older files (R7 & Vray next).
Doesn’t matter if its a small/simple file (no fur), or larger complex file, sometimes 1 freeze per day, other times a few in a row then it goes away.
Sometimes first render freezes, other times it’s after working several hours and successfully rendering dozens of frames.
The only action that may be triggering this is closing current Rhino file, opening another to use copy/paste, then back to original Rhino file.
During the fall I evaluated with Rhino6 & Vray next, seemed stable. But I was doing simpler things.
Glenn
Rhino 7 SR1 2020-12-8 (Rhino 7, 7.1.20343.09491, Git hash:master @ 350b20978b4fcd75493212fbd3c4248983612f86)
License type: Commercial, build 2020-12-08
License details: Cloud Zoo
Windows 10.0.19042 SR0.0 or greater (Physical RAM: 32Gb)
Computer platform: DESKTOP
Standard graphics configuration.
Primary display and OpenGL: NVIDIA GeForce RTX 2070 (NVidia) Memory: 8GB, Driver date: 12-11-2020 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 460.89
> Accelerated graphics device with 4 adapter port(s)
- Windows Main Display attached to adapter port #0
OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High
Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 12-11-2020
Driver Version: 27.21.14.6089
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 8 GB
Rhino plugins that do not ship with Rhino
C:\Program Files\Chaos Group\V-Ray\V-Ray for Rhinoceros\V7\VRayForRhino.rhp “V-Ray for Rhino”
Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.1.20343.9491
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.1.20343.9491
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.1.20343.9491
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.1.20343.9491
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.1.20343.9491
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”
C:\Program Files\Rhino 7\Plug-ins\Calc.rhp “Calc”
I was away during the holidays @nikoleta.garkova . I emailed you the Rhino Crash file you requested. The issue seems to be persisting. @alicja_tomaszewska and @glennco have you noticed if it is files that were worked on with previous versions of V-Ray (ie. V-Ray Next) when the crashing happens? For me it seems as though whenever I am opening a file were previous versions of V-Ray were used it crashes. It always gives the message that the file will be “upgraded to the most recent version of V-Ray”, runs for a bit, and then crashes. I’m curious if there is an issue the way that V-Ray 5 attempts to read older files.